Contact Us
Got a question about one of the casinos featured on rgpiper.co.uk, spotted something that needs updating, or just want to flag an idea for a page you'd find useful? This is where to reach us.
How to reach the team
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of working days, though it can take a little longer during busy periods.
When you write in, it helps to include:
- The page or brand your message relates to, if applicable
- A clear description of the issue, question or suggestion
- Screenshots, if you're reporting something that looks wrong or out of date
What we can help with
We're a comparison site, not a casino, so there are some things we're better placed to help with than others.
- Corrections and updates — if a bonus offer, wagering requirement or other detail on our non GamStop casinos guide looks out of date, tell us and we'll check it.
- Editorial questions — if you want to know more about how we researched and ranked the operators listed above, or how our ratings work, we're happy to explain our process.
- Site feedback — suggestions on layout, missing information or anything else that would make rgpiper.co.uk more useful to you.
- General enquiries — about who we are and what the site does, which is also covered on our About Us page.
What we can't help with
Because we're an independent review and comparison resource rather than an operator, there are some enquiries we simply can't action directly. These are better directed to the casino itself:
- Account issues, verification (KYC), deposits or withdrawals with a specific casino
- Bonus terms disputes, wagering queries or complaints about a particular site's customer service
- Requests to close, delete or recover an account with any of the brands listed on this site
Each casino listed in our tables — including operators such as Betmica, Kikibet and Betninja — has its own support channels, and its terms and conditions page is the right place to raise account-specific questions.
If you're worried about your gambling
If you're contacting us because you're finding it hard to control your gambling, please don't wait on an email reply. Our Responsible Gambling page lists tools and support options that can help straight away, including how deposit limits, time-outs and self-exclusion work outside of GAMSTOP. Gambling should stay enjoyable, and there's no shame in reaching out for support if it's stopped being that.
Before you get in touch, a couple of pointers
A few quick checks can save you a reply cycle:
- If your question is about bonus terms, wagering or eligibility for a specific offer, check the operator's own terms page first — offer conditions can change and the casino's site is always the final word.
- If you're asking about how our rankings work, our main guide explains the criteria we look at, including licensing, payment options and game selection.
- Read our Terms and Conditions if your query relates to how we present information or use of content from this site.
We can't offer legal, financial or gambling advice, and nothing in our replies should be read as a personal recommendation — always make your own informed decision, and remember that all gambling on this site's featured operators is intended for players aged 18 and over.